Terms of service
TERMS & CONDITIONS
Welcome to Al Hajis Perfumes. These Terms & Conditions govern your access to and use of our website, products, services, and online ordering platform.
By accessing, browsing, registering on, or placing an order through our website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website or place an order.
These Terms & Conditions are subject to the applicable laws and regulations of the United Arab Emirates.
1. ABOUT US
Al Hajis Perfumes operates an online fragrance retail business offering branded perfumes, fragrances, beauty products, and related products through its website and associated sales channels.
Our website may provide products for delivery within the UAE and, where available, to selected international destinations.
2. ELIGIBILITY TO USE THE WEBSITE
By using this website or placing an order, you confirm that:
You are at least 18 years of age, or are using the website with the involvement and consent of a parent or legal guardian where permitted by applicable law.
The information you provide is accurate, complete, and up to date.
You have the legal capacity to enter into a purchase agreement.
You will use the website only for lawful purposes.
We reserve the right to refuse, suspend, or cancel accounts or orders where we reasonably believe that the website is being misused, fraudulent activity is suspected, or these Terms & Conditions have been violated.
3. PRODUCTS AND PRODUCT INFORMATION
We make reasonable efforts to ensure that product descriptions, photographs, specifications, prices, availability, and other information displayed on the website are accurate and up to date.
However:
Product packaging, bottle design, labels, boxes, ingredients, or other presentation may change due to manufacturer updates or reformulations.
Product images may differ slightly from the actual product due to photography, screen settings, lighting, or manufacturer packaging changes.
Fragrance performance, longevity, projection, and scent perception may vary from person to person and are subjective.
Product descriptions and fragrance notes are provided for general informational purposes and should not be considered a guarantee of individual performance.
Manufacturers may change packaging or formulations without prior notice.
Where a manufacturer changes a product after an order has been placed, we will make reasonable efforts to provide the applicable version available from our authorized supply channels.
4. AUTHENTICITY
We are committed to supplying genuine and authentic products.
Products sold through our official website are sourced through our established supplier and distribution channels.
Customers should not rely solely on packaging differences, batch codes, box design, or minor visual differences to determine authenticity, as manufacturers may change packaging, production batches, labels, and formulations over time.
If you have a genuine concern regarding the authenticity, condition, or manufacturing defect of a product, please contact our Customer Service team before opening or using the product whenever possible.
5. PRICES
All prices displayed on the UAE website are in United Arab Emirates Dirhams (AED) unless otherwise stated.
Prices may change at any time due to:
Manufacturer price changes
Supplier costs
Promotions and campaigns
Market conditions
Taxes or applicable charges
Currency fluctuations
Website or system updates
Any applicable delivery charges, payment charges, taxes, or other fees will be displayed during the checkout process where applicable.
We reserve the right to correct genuine pricing or system errors.
6. PRICING AND TECHNICAL ERRORS
Although we take reasonable care to maintain accurate website information, occasional technical, typographical, inventory, promotional, or pricing errors may occur.
If an order is placed at an incorrect price due to a clear technical or system error, we reserve the right to:
Contact the customer and provide the correct information;
Offer the customer the option to proceed at the correct price; or
Cancel the affected order and issue an applicable refund.
Nothing in this section is intended to limit any rights granted to consumers under applicable UAE law.
7. PRODUCT AVAILABILITY
Product availability displayed on the website is subject to stock availability.
In some cases, an item may appear available online but become unavailable before the order is processed due to:
Simultaneous purchases through multiple sales channels;
Inventory synchronization delays;
Stock-counting errors;
Warehouse or branch discrepancies;
Supplier availability; or
Technical errors.
If an ordered item becomes unavailable, we may contact you to offer:
A suitable alternative;
Removal of the unavailable item; or
Cancellation and applicable refund.
If the customer does not wish to accept an available alternative, the unavailable item may be cancelled and refunded in accordance with the applicable payment method and refund process.
8. ORDER PLACEMENT
Customers are responsible for reviewing all order details before completing checkout, including:
Product name and quantity;
Size and variant;
Delivery address;
Contact number;
Email address;
Payment method; and
Any applicable delivery instructions.
Once an order is submitted, we may begin processing it immediately.
Providing an incorrect address, telephone number, email address, or other information may result in delivery delays, failed delivery, additional delivery charges, or cancellation.
9. ORDER CONFIRMATION AND ACCEPTANCE
An automated order confirmation, email, SMS, or notification confirms that we have received your order request. It does not necessarily constitute final acceptance of the order.
An order becomes subject to acceptance and processing after verification of product availability, payment, customer information, and other applicable conditions.
We reserve the right to refuse or cancel an order where reasonably necessary, including in cases involving:
Product unavailability;
Suspected fraudulent activity;
Incorrect pricing or website errors;
Payment failure;
Duplicate or abnormal orders;
Incorrect customer information;
Delivery restrictions;
Abuse of promotional offers; or
Other legitimate operational or legal reasons.
Where payment has already been collected for an order that we cancel, the applicable amount will be refunded in accordance with the payment provider and our refund procedures.
10. ORDER CHANGES
Customers should contact Customer Service as soon as possible if they wish to change an order.
Changes to products, quantities, addresses, telephone numbers, or delivery instructions cannot be guaranteed once the order has entered processing, packing, dispatch, or delivery.
Once an order has been handed over to the courier or delivery process has commenced, changes may not be possible.
11. CANCELLATION
Cancellation requests should be submitted as soon as possible and before the order has entered the dispatch or delivery process.
Once an order has been dispatched or handed over to the courier, cancellation may no longer be possible.
If cancellation is accepted after dispatch, any applicable delivery, return, payment-processing, or other charges may be deducted where permitted by applicable law and the relevant service terms.
Where a refund is applicable, it will be processed using the applicable payment method and may require additional processing time from the payment provider or bank.
12. PAYMENT
We may offer various payment methods, including online payment and Cash on Delivery (COD), subject to availability.
Payment options may vary depending on:
Delivery location;
Order value;
Customer eligibility;
Payment provider availability;
Promotional conditions; and
Other operational requirements.
We reserve the right to refuse or suspend an order where payment has not been successfully completed or verified.
For online payments, the customer may be redirected to a third-party payment gateway. Payment processing is subject to the terms and conditions of the relevant payment provider.
13. PAYMENT PROCESSING FEES
Where a payment provider or payment method involves a service or transaction fee, the applicable fee and refund treatment will be subject to the terms displayed at checkout and applicable law.
Where a customer voluntarily cancels an order or requests a refund after payment processing has occurred, any non-refundable third-party payment processing charges may apply where legally permitted and where such charges were disclosed to the customer.
14. CASH ON DELIVERY
Cash on Delivery may be available for eligible UAE orders.
COD availability may depend on location, order value, customer history, product type, delivery restrictions, and other operational factors.
Customers are expected to accept and pay for confirmed COD orders.
Repeated refusal, non-acceptance, or misuse of COD services may result in COD being unavailable for future orders.
15. DELIVERY
We work with third-party courier and logistics providers to deliver orders.
Delivery times provided on the website, by Customer Service, or by the courier are estimates and may vary due to:
Courier schedules;
Traffic;
Weather;
Public holidays;
High order volumes;
Incorrect or incomplete addresses;
Customer unavailability;
Security or building access restrictions;
Remote locations;
Customs procedures; or
Other circumstances outside our reasonable control.
Specific delivery times cannot always be guaranteed.
Customers are responsible for providing a complete and accurate delivery address and an active contact number.
16. FAILED DELIVERY
If delivery cannot be completed because:
The customer is unavailable;
The customer provides an incorrect or incomplete address;
The customer provides an incorrect telephone number;
The customer refuses the delivery;
The customer does not respond to the courier;
Access to the delivery location is unavailable; or
The customer otherwise prevents successful delivery,
additional delivery attempts or charges may apply where applicable.
Repeated failed delivery attempts may result in cancellation of the order.
17. DELIVERY INSPECTION
Customers are encouraged to inspect the parcel and product packaging immediately upon delivery.
If the package appears visibly damaged, opened, tampered with, or materially different from the order, please notify the delivery representative where possible and contact our Customer Service team promptly.
Photographs or videos of the package and product may be requested to assist with investigation.
18. RETURNS AND EXCHANGES
Returns and exchanges are subject to our applicable Return & Refund Policy.
For hygiene, safety, and product-integrity reasons, opened or used perfumes may generally not be eligible for return or exchange unless required by applicable law or where the product is confirmed to have a qualifying defect.
Where a return is accepted, the product may be required to be:
Unused;
In its original condition;
In the original packaging;
Complete with all accessories and components;
Unaltered or damaged by the customer; and
Accompanied by proof of purchase.
Removal of the manufacturer’s original protective seal, cellophane, packaging, or opening/using the perfume may affect eligibility for return or exchange, subject to applicable consumer rights.
19. DAMAGED OR DEFECTIVE PRODUCTS
If you receive a product that appears damaged, defective, incorrect, or materially different from what was ordered, contact us as soon as possible.
We may request:
Order details;
Photographs;
Videos;
Packaging photographs;
Product photographs;
Batch or production information; and/or
Other information reasonably required to investigate the issue.
The product may need to be inspected before a return, replacement, exchange, or refund is approved.
We reserve the right to investigate claims before determining the appropriate resolution, subject always to applicable UAE consumer protection requirements.
20. PERFUME PERFORMANCE AND PERSONAL PREFERENCE
Fragrance performance is affected by many factors, including:
Skin type;
Body chemistry;
Weather;
Temperature;
Humidity;
Application method;
Storage conditions; and
Individual perception.
Therefore, differences in longevity, projection, sillage, or fragrance perception do not automatically constitute a product defect.
A customer’s change of preference, dislike of the fragrance after opening, or expectation that a fragrance should smell or perform differently does not by itself establish a manufacturing defect.
21. BATCH CODES AND MANUFACTURER CHANGES
Perfume manufacturers may update packaging, bottles, labels, ingredients, formulations, or production facilities.
Different production batches of the same fragrance may have minor differences in packaging or scent profile.
Batch-code information may be used as part of a product investigation but does not, by itself, establish that a product is counterfeit or defective.
22. PROMOTIONS, DISCOUNTS AND COUPONS
Promotions, discount codes, bundle offers, gifts, and special campaigns are subject to their individual terms.
Unless expressly stated otherwise:
Promotions cannot be combined.
Discount codes may have minimum order values or product restrictions.
Promotional products are subject to availability.
Promotional offers may have limited validity.
Offers may be restricted to selected products, brands, locations, customers, or payment methods.
A promotion may be withdrawn or modified where reasonably necessary, subject to applicable law.
Any fraudulent, abusive, or unauthorized use of promotional codes may result in cancellation of the affected order.
23. GIFT WITH PURCHASE / FREE PRODUCTS
Where a promotional offer includes a free item, the free item is subject to availability and the conditions of the applicable promotion.
If the qualifying products are returned or cancelled, eligibility for the promotional gift may be affected.
The company reserves the right to provide an alternative promotional item of comparable value where the advertised promotional item becomes unavailable, where permitted by the applicable promotion terms and law.
24. STORE PICKUP
Where store pickup is offered, customers must collect their order from the selected location within the applicable collection period.
Customers may be required to provide order confirmation and valid identification or other information reasonably required to verify the order.
Orders not collected within the applicable period may be returned to inventory and may require further arrangements before collection.
25. INTERNATIONAL ORDERS
International delivery may be available to selected countries only.
Customers placing international orders are responsible for complying with applicable import regulations, customs requirements, duties, taxes, restrictions, and local laws in the destination country.
Certain fragrances or products may be restricted from international shipment due to transportation, customs, dangerous-goods, or regulatory requirements.
We reserve the right to cancel or decline international orders where delivery is not legally or operationally possible.
26. WEBSITE AVAILABILITY
We aim to keep the website available and functioning properly but do not guarantee uninterrupted or error-free access.
The website may occasionally be unavailable due to:
Maintenance;
Technical problems;
Server issues;
Software updates;
Security measures;
Third-party service interruptions; or
Circumstances beyond our reasonable control.
We may modify, suspend, or discontinue any part of the website without prior notice where reasonably necessary.
27. PROHIBITED USE
You must not use our website to:
Violate any applicable law or regulation;
Conduct fraudulent activity;
Attempt unauthorized access;
Introduce malware or harmful code;
Interfere with website operations;
Scrape or systematically copy website content without authorization;
Use automated systems to access the website without permission;
Copy or reproduce website content for commercial purposes without authorization;
Misuse promotional offers;
Impersonate another person or business; or
Engage in any activity that may harm Al Hajis Perfumes, its customers, suppliers, employees, or service providers.
We reserve the right to restrict or terminate access where misuse is identified.
28. INTELLECTUAL PROPERTY
Unless otherwise stated, all website content, including but not limited to:
Logos;
Brand assets;
Text;
Product descriptions;
Photographs;
Graphics;
Videos;
Website design;
Promotional materials;
Marketing content;
Software; and
Other original materials
is owned by or licensed to Al Hajis Perfumes or the relevant rights holder and is protected by applicable intellectual-property laws.
You may not reproduce, copy, modify, distribute, publish, sell, or commercially exploit our content without prior written permission, except where permitted by applicable law.
Unauthorized use may result in legal action.
29. THIRD-PARTY SERVICES
Our website may use third-party services, including payment gateways, courier companies, analytics providers, communication services, and other technology providers.
Third-party services may have their own terms and privacy policies.
We are not responsible for interruptions or failures caused solely by third-party systems, although we will make reasonable efforts to assist customers where appropriate.
30. CUSTOMER ACCOUNTS
Where an account is created, customers are responsible for maintaining the confidentiality of their login credentials and for activities carried out through their account.
Customers should notify us immediately if they suspect unauthorized access to their account.
We reserve the right to suspend or terminate accounts where reasonably necessary for security, fraud prevention, legal compliance, or violation of these Terms & Conditions.
31. PRIVACY AND PERSONAL INFORMATION
Personal information provided to us is handled in accordance with our Privacy Policy and applicable UAE laws.
Customers should review our Privacy Policy for information regarding how personal information is collected, used, stored, protected, and processed.
We take reasonable measures to protect customer information and payment-related data; however, no electronic transmission or storage system can be guaranteed to be completely secure.
32. CUSTOMER REVIEWS AND CONTENT
If customers submit reviews, comments, photographs, feedback, or other content to us, the customer confirms that the content is lawful and does not infringe the rights of another person.
We reserve the right to remove content that is unlawful, abusive, misleading, defamatory, offensive, fraudulent, or otherwise inappropriate.
Customers must not submit fake reviews, impersonate another person, or intentionally provide misleading information about our products or services.
33. LIMITATION OF LIABILITY
To the extent permitted by applicable law, Al Hajis Perfumes will not be responsible for losses caused solely by circumstances outside our reasonable control, including delays or failures caused by third-party courier services, payment providers, telecommunications providers, internet outages, government restrictions, natural events, or other force majeure circumstances.
Nothing in these Terms & Conditions excludes or limits any liability that cannot legally be excluded or limited under applicable UAE law.
Nothing in these Terms & Conditions is intended to remove or restrict mandatory consumer rights or statutory protections available to customers under UAE law.
34. FORCE MAJEURE
We will not be responsible for delays or failures caused by events beyond our reasonable control, including but not limited to:
Natural disasters;
Severe weather;
Government actions;
War or civil unrest;
Epidemics or pandemics;
Transportation disruptions;
Customs restrictions;
Strikes;
Major technical failures;
Cybersecurity incidents; or
Failures of third-party service providers.
Where reasonably possible, we will notify affected customers and take reasonable steps to minimize the impact.
35. COMPLAINTS AND CUSTOMER SUPPORT
We encourage customers to contact our Customer Service team first so that we can investigate and attempt to resolve any concern promptly.
When contacting us regarding an order, customers should provide the relevant order number and sufficient information to allow us to investigate the matter.
We are committed to handling genuine customer complaints fairly and in accordance with applicable UAE consumer protection requirements.
36. GOVERNING LAW AND JURISDICTION
These Terms & Conditions shall be governed by the applicable laws of the United Arab Emirates.
Any dispute arising from or relating to these Terms & Conditions, an order, or the use of our website shall first be subject to good-faith efforts to resolve the matter amicably.
Where a dispute cannot be resolved amicably, it shall be referred to the competent courts of the United Arab Emirates, subject to applicable laws and the jurisdiction of the relevant court.
Nothing in this section prevents a consumer from exercising any mandatory statutory rights or remedies available under applicable UAE law.
37. CHANGES TO THESE TERMS
We may update or modify these Terms & Conditions from time to time to reflect changes in our business, services, technology, legal requirements, or operational procedures.
The updated version will be published on this page with the revised effective date.
Customers should review the Terms & Conditions periodically.
Continued use of the website after an update may constitute acceptance of the revised terms to the extent permitted by applicable law.
38. SEVERABILITY
If any provision of these Terms & Conditions is determined to be invalid, unlawful, or unenforceable, that provision shall be interpreted or modified to the extent necessary to make it enforceable, where legally permitted.
The remaining provisions shall continue to apply.
39. ENTIRE AGREEMENT
These Terms & Conditions, together with our Privacy Policy, Shipping Policy, Return & Refund Policy, and any applicable promotional terms, constitute the terms governing your use of our website and purchase of products from us, subject to applicable law.
Where a specific policy conflicts with these Terms & Conditions, the applicable specific policy shall govern the relevant transaction, subject to mandatory consumer rights.
40. CONTACT INFORMATION
Al Hajis Perfumes
Customer Service: +971 50 305 6017
Email: ocm@alhajisperfumes.com
Address: No. 27, Al Khabaisi Street, Dubai, United Arab Emirates
Customer Service Hours:
Monday – Saturday: 10:00 AM – 8:00 PM GST
For order-related enquiries, please include your order number whenever possible.
By using our website or placing an order, you acknowledge that you have read these Terms & Conditions and agree to comply with them, subject to your rights under applicable UAE law.
