Frequently Asked Questions
Products
Are Al Hajis perfumes original and authentic?
Are Al Hajis perfumes original and authentic?
Yes, all fragrances sold at Al Hajis are 100% original and sourced through authorized
channels, with no imitation or counterfeit products.
Do you offer gift sets or gift wrapping?
Do you offer gift sets or gift wrapping?
Yes, we have curated gift sets available, perfect for special occasions and celebrations.
Do you have perfumes for men and women?
Do you have perfumes for men and women?
Yes, we carry men's, women's, and unisex fragrances, including designer, niche, Arabic, and oud collections.
How do I know which fragrance suits me?
How do I know which fragrance suits me?
Our in-store staff can guide you based on scent families (woody, floral, oriental, fresh), or you can reach out to our team online for personalized recommendations before you buy.
Longevity and Efficiency
Are your fragrances suitable for sensitive skin?
Are your fragrances suitable for sensitive skin?
Most of our fragrances are safe for regular use, but if you have sensitive skin, we recommend doing a small patch test before full application.Apply on clean, moisturized skin right after a shower, and spray on pulse points like wrists and neck.
How should I store my perfume to maintain quality?
How should I store my perfume to maintain quality?
Keep bottles away from direct sunlight and heat, ideally in a cool, dry place, to preserve the fragrance's composition and longevity.
Orders
How do I place an order?
How do I place an order?
Add your chosen fragrance to the cart and check out as a guest or with an account.
Can I track my order after placing it?
Can I track my order after placing it?
Yes, once your order is confirmed and shipped, you'll receive tracking details via email or SMS to follow its progress.
Can I cancel or change my order?
Can I cancel or change my order?
Contact support as soon as possible. We'll help if the order hasn't been processed yet.
Payment
What payment methods do you accept?
What payment methods do you accept?
Credit/debit cards, cash on delivery, and buy now pay later.
Is online payment secure?
Is online payment secure?
Yes, all payments are processed through secure, encrypted gateways and Al Hajis does not store your full card details.
Will I get a receipt after completing my payment?
Will I get a receipt after completing my payment?
Yes, a receipt or invoice is automatically emailed to you and available in your order history once payment is confirmed.
Delivery
How long does shipping take?
How long does shipping take?
Orders are processed in 24-48 hours, with delivery in 3-7 business days.
Is there free shipping?
Is there free shipping?
Yes, on orders over 300 AED.
Refund and Returns
What is your return policy?
What is your return policy?
Returns accepted within 7 days, if unused and in original condition.
When will I get my refund?
When will I get my refund?
Within a few business days after we receive and inspect the return.
Still Have Questions.?
Contact us at +971 503 056 017 or ocm@alhajisperfumes.com, Mon-Sat, 10am-8pm GST.
100% Original
12+ Offline Stores
Cash on delivery
Buy Now Pay Later
